Frequently asked questions
What does “Made-to-Order” mean?
Made-to-order diamonds are polished only after your specifications are finalized. We do not supply from existing stock.
Can you match repeat orders exactly?
Yes. We specialize in high consistency polishing for repeat and bulk orders with defined parameters.
Do you accept custom proportions and non-standard cuts?
Absolutely. Our made-to-order service is ideal for custom proportions and market-specific requirements.
What is the minimum order quantity?
We accept single stones, small batches, and bulk orders, depending on the specification.
How long does made-to-order polishing take?
Timelines vary based on complexity and quantity, but we provide clear production schedules before confirmation.
How do you ensure quality?
Each diamond undergoes multi-stage inspection covering cut accuracy, symmetry, and finish before dispatch.
Are customs and duties included?
Customs duties, taxes, and import fees are the responsibility of the receiving party unless otherwise agreed.
Are my specifications kept confidential?
Yes. All inquiries, designs, and specifications are handled with strict confidentiality.